Frequently Asked Questions
Are you Bonded and Insured?
Yes, we carry pet sitting insurance, which is issued through Pet Sitters, LLC. Instead of
bonding we have purchased additional liability insurance, which is better than bonding. This
additional coverage is for your pets as well as your other personal property for accidental
damage, mysterious disappearance, and theft. Policy
Do you have references?
Yes, we would be happy to provide references. We want you to be comfortable with Home
Sweet Home before beginning service.
What information do I need to have for my “meet and greet”
To prepare, please print and fill out our “New Client Packet”. This packet includes Pet
Disclosure, Home Guide, Veterinary Release and Service Contract. This information is crucial
for your sitter to understand the special needs of each of your pets and your home.
You will also need to provide a key. Please make sure key is operational before the“meet and
greet”.
How do you handle my key?
Each key will be marked with a special code. Names and address never appear on the key. A
$5.00 fee will be charged if we have to return/pick up keys, before or at the end of service.
Keys will ONLY be returned to you or your representative in person. This is necessary to
safeguard the security of your property and the safety of your pets should an emergency arise
and your return is delayed.
What forms of payment do you accept?
We accept cash, checks or can bill you via Google Checkout so you can pay by credit card. Want
to create a Google Checkout account? Click here
How far in advance should I schedule service?
For new clients, we preferred at least 1 week notice. This way we have time for the “meet and
greet” and reserve your service dates. If you need service during a holiday, please book early.
Each sitter is available on a first come first serve basis, but we will try to accommodate any
emergency situations.
Do you provide service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of
our business is for families going on vacation, business trips, when there is an emergency and
someone needs to look after their home and pets.
What is your cancellation & refund policy?
Holiday Payment in full is charged (no refunds)
0-48 Hrs Payment in full is charged (no refunds)
2-7 Days 20% of Service total is due (80% refund)
8+ Days No charge, refund in full
Exception: if you are a daily dog walking client, please call before 8:00am to cancel that days
walk. Otherwise you will be charged the full rate.
Can you administer medication to my pet?
Yes, please have all instructions and medication available during the “meet and greet”.
Will you discipline my pet?
We will never hit your pet or jerk the leash. We have had great success with using positive
reinforcement. If there is an incident , you sitter will leave a note or email for you regarding the
situation.
What happens if my pet is hurt or needs medical attention?
We will make every effort to get in contact with you and/or your emergency contacts. The
Veterinary Release Agreement provides us with information on how you would like your pet’s
medical need attended to. If it is a medical emergency, we will take your pet to the nearest
Veterinary Office or 24 hour care facility.
Can I check in with you to make sure my pet is doing well?
Yes, your sitter will leave notes regarding each visit. You are welcome to call or email us to
check in.
What if I run out of pet food or supplies while away?
We can purchase the same brand of food or supplies. You will be charged for the item along
with a $20 service fee.
I have booked overnight care for my pet at your home, can you pickup / drop off?
Yes, once the initial “meet and greet” is completed and we have all your paperwork on file, you
can book transportation for your pet. The charge is $5 per trip plus $0.75/mile.
What is your privacy policy?
All of your information will be kept private and confidential. Home Sweet Home pet sitting
highly respects our clients’ entrusting us with the care of their home and their loving pets. We
do recommend that you inform a trusted neighbor that while you are away, that Home Sweet
Home will be caring for your pets and your home.
Yes, we carry pet sitting insurance, which is issued through Pet Sitters, LLC. Instead of
bonding we have purchased additional liability insurance, which is better than bonding. This
additional coverage is for your pets as well as your other personal property for accidental
damage, mysterious disappearance, and theft. Policy
Do you have references?
Yes, we would be happy to provide references. We want you to be comfortable with Home
Sweet Home before beginning service.
What information do I need to have for my “meet and greet”
To prepare, please print and fill out our “New Client Packet”. This packet includes Pet
Disclosure, Home Guide, Veterinary Release and Service Contract. This information is crucial
for your sitter to understand the special needs of each of your pets and your home.
You will also need to provide a key. Please make sure key is operational before the“meet and
greet”.
How do you handle my key?
Each key will be marked with a special code. Names and address never appear on the key. A
$5.00 fee will be charged if we have to return/pick up keys, before or at the end of service.
Keys will ONLY be returned to you or your representative in person. This is necessary to
safeguard the security of your property and the safety of your pets should an emergency arise
and your return is delayed.
What forms of payment do you accept?
We accept cash, checks or can bill you via Google Checkout so you can pay by credit card. Want
to create a Google Checkout account? Click here
How far in advance should I schedule service?
For new clients, we preferred at least 1 week notice. This way we have time for the “meet and
greet” and reserve your service dates. If you need service during a holiday, please book early.
Each sitter is available on a first come first serve basis, but we will try to accommodate any
emergency situations.
Do you provide service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of
our business is for families going on vacation, business trips, when there is an emergency and
someone needs to look after their home and pets.
What is your cancellation & refund policy?
Holiday Payment in full is charged (no refunds)
0-48 Hrs Payment in full is charged (no refunds)
2-7 Days 20% of Service total is due (80% refund)
8+ Days No charge, refund in full
Exception: if you are a daily dog walking client, please call before 8:00am to cancel that days
walk. Otherwise you will be charged the full rate.
Can you administer medication to my pet?
Yes, please have all instructions and medication available during the “meet and greet”.
Will you discipline my pet?
We will never hit your pet or jerk the leash. We have had great success with using positive
reinforcement. If there is an incident , you sitter will leave a note or email for you regarding the
situation.
What happens if my pet is hurt or needs medical attention?
We will make every effort to get in contact with you and/or your emergency contacts. The
Veterinary Release Agreement provides us with information on how you would like your pet’s
medical need attended to. If it is a medical emergency, we will take your pet to the nearest
Veterinary Office or 24 hour care facility.
Can I check in with you to make sure my pet is doing well?
Yes, your sitter will leave notes regarding each visit. You are welcome to call or email us to
check in.
What if I run out of pet food or supplies while away?
We can purchase the same brand of food or supplies. You will be charged for the item along
with a $20 service fee.
I have booked overnight care for my pet at your home, can you pickup / drop off?
Yes, once the initial “meet and greet” is completed and we have all your paperwork on file, you
can book transportation for your pet. The charge is $5 per trip plus $0.75/mile.
What is your privacy policy?
All of your information will be kept private and confidential. Home Sweet Home pet sitting
highly respects our clients’ entrusting us with the care of their home and their loving pets. We
do recommend that you inform a trusted neighbor that while you are away, that Home Sweet
Home will be caring for your pets and your home.
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© 2007 Home Sweet Home pet sitting